El Vistra Hotel is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a reservation at our hotel.
1. Information We Collect
Personal Information
When you make a reservation or interact with our services, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Identification Details: Government-issued ID numbers, passport information (required for check-in compliance with Philippine regulations)
- Payment Information: Credit/debit card details, billing address, payment history
- Reservation Details: Check-in and check-out dates, room preferences, number of guests, special requests
- Communication Records: Correspondence via email, phone, or other communication channels
- Guest Preferences: Preferences for services, amenities, or special accommodations
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behavior:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- Cookies and similar tracking technologies
2. How We Use Your Information
Primary Purposes
We use your personal information for the following purposes:
- Reservation Processing: To confirm, process, and manage your hotel reservations
- Payment Processing: To process payments, including deposits, room charges, and incidental fees through our secure payment gateway (Xendit)
- Recurring Charges: To authorize and process recurring charges for security deposits, incidental fees, and damages as permitted by law
- Identity Verification: To verify your identity at check-in as required by Philippine hotel regulations
- Service Delivery: To provide hotel services, amenities, and fulfill special requests
- Communication: To send reservation confirmations, updates, and respond to your inquiries
- Legal Compliance: To comply with applicable laws, regulations, and hotel industry requirements in the Philippines
- Guest Safety and Security: To maintain hotel security, verify guest identification, and protect the safety of all guests
Additional Uses
- Marketing (with consent): To send promotional materials and special offers if you have opted in
- Analytics and Improvements: To analyze website usage and improve our services
- Fraud Prevention: To detect and prevent fraudulent transactions
- Legal Requirements: To comply with legal obligations and respond to government requests
3. Payment Information and Processing
Secure Payment Processing
El Vistra Hotel uses Xendit, a secure payment processor, to handle all credit card transactions. Your payment information is processed in accordance with industry security standards:
- Credit card details are encrypted during transmission
- We do not store full credit card numbers on our servers
- Payment data is securely stored and processed by Xendit in compliance with PCI DSS standards
- All transactions are processed in Philippine Pesos (PHP)
Card Authorization and Recurring Charges
By providing your payment card information, you authorize El Vistra Hotel to:
- Charge your card for the full amount of your reservation
- Authorize security deposits and incidental charges
- Process charges for damages, cleaning fees, or policy violations if applicable
- Retain your card information for the duration of your stay for potential additional charges
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information with:
Service Providers
- Payment Processors: Xendit for payment processing and transaction management
- Booking Platforms: Cloudbeds or other third-party booking engines integrated with our website
- IT Service Providers: Companies that host our website or provide technical support
- Marketing Partners (with consent): Third-party marketing services if you have opted in
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders, subpoenas, or legal processes
- Government investigations or regulatory requirements in the Philippines
- Law enforcement requests
- Legal proceedings or disputes
Business Transfers
If El Vistra Hotel undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
Guest Safety
We may disclose information to protect the safety and security of guests, staff, or hotel property.
5. Data Security
El Vistra Hotel implements appropriate technical and organizational measures to protect your personal information:
- Encryption of sensitive data during transmission (SSL/TLS)
- Secure storage of personal information with restricted access
- Regular security assessments and updates
- Employee training on data protection and confidentiality
- Compliance with Philippine data protection standards
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records as required by Philippine law
Typically, we retain reservation records and payment information for a minimum of 5 years as required by financial regulations. You may request deletion of your information subject to legal requirements.
7. Your Rights and Choices
Under Philippine Data Privacy Law
You have the following rights regarding your personal information:
- Right to Access: Request access to your personal information we hold
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your information (subject to legal requirements)
- Right to Object: Object to certain types of processing
- Right to Data Portability: Request your information in a portable format
- Right to Withdraw Consent: Withdraw consent for marketing communications
Opt-Out Options
- You may unsubscribe from marketing emails by clicking the “unsubscribe” link
- You may request to opt out of certain data processing activities (subject to legal obligations)
- You may disable cookies through your browser settings, though this may affect website functionality
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage
- Improve user experience
- Provide personalized content
You can control cookies through your browser settings. Note that disabling cookies may impact certain website features.
9. Third-Party Links
Our website may contain links to third-party websites (including booking platforms and payment processors). This Privacy Policy does not apply to third-party websites. We encourage you to review their privacy policies before providing any information.
10. Children’s Privacy
El Vistra Hotel does not knowingly collect personal information from children under 18 years of age without parental consent. As our check-in policy requires guests to be at least 18 years old, parents or guardians making reservations for family stays are responsible for providing accurate guest information.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date at the top of this policy
- Sending email notifications for material changes (if applicable)
Your continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Information
If you have questions, concerns, or wish to exercise your privacy rights, please contact us:
- Hotel: El Vistra Hotel
- Address: 142 Narciso St, Angeles, Pampanga Angeles City
- Phone: 09171449363
- Website: www.elvistrahotelangelescity.com
- Email: reservations@elvistrahotelangelescity.com
Data Protection Officer: For privacy-related inquiries, please direct your communication to the attention of our Data Protection Officer.
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Angeles City, Pampanga.
Consent: By using our services or making a reservation, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
Last Review Date: 30/10/2025 – This policy will be reviewed annually or as required by law.
